It can be a complicated process to create policies for the Moving Companies. A moving company needs to be detailed enough to cover a wide variety of moves and situations as well. But not so detailed that they become not at all understandable. Relocation Services India is renowned for all these.
You need to
know what differentiates a good policy from a perfect policy. The way is simple.
A perfect policy doesn’t leave anything open to interpretation. Read on to learn
some key information to include in your moving company’s policies.
Hours and
Rates
Does your
crew work weekends? Do you charge higher rates for certain days? Clarify the
days of the week your moving company will operate. And how many hours each day
they will operate. Most importantly, the rate that you are planning to charge. Also,
it is a good idea to include your minimum hours per move. Now this is the
minimum number of hours a customer will be charged, not the shortest job your
team will do.
For example:
one hour minimum on weekdays and three hours minimum on weekends. Another way
is three hours minimum for morning jobs and two hours minimum for afternoon
jobs. You can decide this as per your wish.
You also
need to ensure to add a labor minimum as well. For ex- two-man jobs have a
minimum of two hours, three four-man jobs have a minimum of three hours, and so
on.
Adverse
Weather
Weather can be unpredictable always. However, that doesn’t mean you can’t prepare for the move. In case of poor weather, you should ensure that your policy establishes a procedure for what to do at that time. There are a lot of options your House shifting firm can take, such as refunding and rescheduling, and many more.
Discounts
To win over
customers and make it more convenient for them, discounts are a great way. Does
your company offer discounts for seniors, teachers, military, first responders,
nurses, or other populations? Make a space in your policy to explain which
discounts you offer. Also, include how much each discount is. Additionally,
decide whether each discount is offered upfront or it will be only available if
a customer asks about a discount for them.
Customer
Behavior
It is very common
to deal with rude or disrespectful customers. So, for cases like this, your
policy should state at what point it’s acceptable for your sales reps or crew
members to not accept a customer’s business.
Additional
Services
Does your
crew connect and/or disconnect washers and dryers? Do you have a partnership
with a long-term storage facility? Does your crew dismount TVs? Your policy
should detail all the additional services your moving company offers to the
customers along with what you charge for them.
Moving
Supplies and Tools
It is
important to include what equipment is included in your truck. Some examples
include dollies, furniture pads, moving blankets, shrink wrap, tape, etc. State
whether items such as wardrobe boxes or packing materials are included in the
overall price or whether the customer must pay extra to use them if you are
going to bring these items along with you. Before the mover’s arrival, all
appliances, like refrigerators, washers, AC units, etc., must be disconnected
or unmounted.
Extra Fees
You should
also outline any extra fees that are included in a quote. A most common example
is a travel fee. Many people call this or it is also known as a truck charge or
a service charge. Include any conditions as well as the fee amount. This could
mean establishing a difference between long-distance and local moves for a
travel fee. This will also decide whether fuel charges are included in the
travel charge or not. You need to be as detailed as you want here.
Long
Distance Moves
Follow Us
Were this world an endless plain, and by sailing eastward we could for ever reach new distances